FAQ

Pricing is in Canadian currency.

Whether you order a one of a kind piece or a custom design, materials and tools are locally sourced as much as possible.

Buying local reduces costs in shipping and supports the local market.  But sometimes, buying local is all about where you land.

When travelling to the Bahamas, I can purchase responsibly sourced shells, stones, coral and sand from the local vendors, supporting their economy and you end up wearing a little piece of my trip.

Foraging in the forest of my daughters farm with my Granddaughter will always reveal little tidbits and gems such as the subtle blue-grey coloured lichen that’s fallen from the trees.

• Metal, pen components and non-custom ring cores are purchased from Canadian and US suppliers. 
• Equipment is purchased from suppliers in Hamilton and Toronto, Ontario
• Resin is manufactured in Manitoba and Quebec, Canada.  Specialty resin is purchased from a supplier in Toronto and manufactured in the US.
• Exotic and local wood is responsibly sourced by suppliers in Toronto, Burlington and Smithville, Ontario.

Once we’ve had our consultation, custom order agreement signed, returned and deposit received,  generally the piece can be ready in 6-8 weeks.   This will be explained during the consultation when I have more details on your special design.

If you are ordering a collection design or multiple pieces, naturally, the time will take longer.  You will be given this information during the consultation.

Memorial and keepsake pens, whether it’s custom or based on sample designs, starts at $390 CDN.

Currently, everything sold on our website includes some type of packaging, such as a cloth bag or pen box.   We are currently removing these automatic inclusions from every product over the next few weeks and make them available as options.  We’ve heard from you and listened…when you’re ordering an item for yourself, you may not need a pen box.   But you also may be ordering something as a gift and need a special box to store this heirloom gift.

To avoid material going to landfill, we don’t ship in fancy printed boxes, we don’t use special coloured tape or fancy stamps.  We try to have every single thing used in shipping and packaging be reusable by you or be suitable for any recycling program in your community.  All orders are shipped in bubble packaging that well protects your order and you can reuse the envelope.

yes, free shipping within Canada is available on all orders over $100.

If you are not happy with your purchase for any reason whatsoever, you can return it within 30 days for a refund (less shipping and handling).  There are no restocking fees. If you bought a pen for $80, you will get an $80 refund.

When doing the return, I highly suggest you have it insured with a tracking number in case it gets lost in the mail, this way you’re completely covered.

For custom orders, because you are given many revision opportunities during the design stage, there are no refunds.

If you have any questions, please contact us.

The pen components are made with different materials, such as aluminum, brass, copper, stainless steel, 24k gold, chrome, titanium nitride and Rhodium.  The 24k gold and Rhodium are plated and layered with epoxy for protection that will give you years and years of enjoyment.  Rhodium pieces include a certificate of authenticity.  Titanium Nitride pieces are stamped with TN for authenticity.

Canada Post is used for all shipping within Canada.  Shipping to the US is through Canada Post to the border and then USPS.  Lettermail is not offered as a choice for shipping as it doesn’t come with a tracking number.

If you are unsure which shipping method to choose, want faster shipping, or are placing a custom order please contact me first.  

Check out our Pen Maintenance page by clicking here.

In a continuing effort to reduce packaging waste, we no longer automatically include gift boxes with your pen order.

We’ve listened to what you’ve told us:  you don’t need a gift box when ordering a pen for yourself and if you needed a gift box, you wanted to choose your own.

The pen stand and any other display models in the photographs are used for photography and display purposes only.  They are not included with the pen.

Cleaning resin and hybrid pens takes a bit of care.  Gently wipe with a dry microfibre cloth. 

Resin is like plastic, it can be scratched so store it in it’s own little compartment in a jewellery box or in a soft bag that we can provide with your order as an alternative to a box.